IT SERVICE MANAGEMENT FROM HELL BASED ON NOT ITIL

Le Monde En Tique

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Ouvrage 9789077212004 : IT SERVICE MANAGEMENT FROM HELL BASED ON NOT ITIL
Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It's not what you might expect!! Illustrated with original cartoons, this book places ITIL in its historical and geographical context, whilst rambling on about IT babble and industry verticles.

Auteur : ITSMF
Editeur : VAN HAREN PUBLISHING
Nombre de pages : 75
Date de publication : 05 2007

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